Classify, analyze, and route customer requests faster by automating the processing of documents and associated supporting files.
Sky GenAI helps telecom teams identify the nature of incoming requests, extract useful details, verify supporting files, and prepare folders before routing.
Telecom operators receive a high volume of requests daily regarding plan changes, cancellations, porting, ownership transfers, address updates, suspensions, or B2B requests.
These requests come with supporting files, forms, contracts, IDs, or administrative certificates. Manual processing requires reading, classifying, checking, and routing each folder, which delays answers and leads to errors.
Manual sorting of claims, identity proofs, and B2B forms creates backlog and routing bottlenecks.
Teams handle many request types: porting, cancellations, changes, or enterprise B2B demands.
Incomplete folders block operations and require manual email reminders.
Requests must be read, classified, and qualified manually before being routed.
Misrouted files circulate internally, delaying processing times.
It is hard to trace processing status, volumes, and delays across teams.
A multi-channel document qualified pipeline forwarding files to the correct business queues.
Recognize request natures (disputes, cancellations) and identify joint files instantly.
Extract names, customer IDs, and reference numbers automatically from email attachments.
Verify that all mandatory proofs are present before forwarding files to target departments.
Deliver files to correct queue databases, minimizing manual sorting loops.
From incoming request email to intelligent queue assignment.
Requests and files are received from emails, portals, scans, or store points.
Sky GenAI identifies the type: cancellation, porting, ownership transfer, B2B request.
The system classifies incoming files: ID, contract, mandate, utility bill.
Required fields are extracted: client ID, contract number, phone number, dates, subject.
The system verifies that all required papers are present for this specific request.
Qualified folders are dispatched automatically to the target department queues.
Actions, routing dates, and statuses are logged for operational tracking.
Accelerate specific operational flows with custom AI setups.
Identify query intents and extract metadata from email attachments instantly.
Forward files directly to billing, dispute, or plan modification queue tables.
Identify incomplete submissions at intake, avoiding long email back-and-forth loops.
Track incoming request volumes, delays, and queues from a single dashboard.
Discover how Sky GenAI can help your teams qualify, orient, and follow customer requests with more speed, reliability, and traceability.